Danielle has mastered Tactical Empathy and Emotional intelligence, she has a wealth of knowledge to share. She coaches in a way that makes you feel comfortable and capable.  As realtors we are often tested in high stress situations and just doesn't have to be that way, Danille will prove it.  I have listened and re-read her emails over and over again, there are always such good nuggets in there for me. This method is truly a game changer, not just for those of us who struggle to use the right verbiage in challenging situations, but to all of us who have relationships with people.